We want you to be happy with your Dad & Cub order. If something isn’t right, contact us and we’ll help you understand the available options.
Damaged, faulty or incorrect items
If an item arrives damaged, faulty or different from what you ordered, email support@dadandcub.shop with your order number and, where helpful, clear photos of the item and packaging.
Change-of-mind returns
Return eligibility, instructions and any return-shipping costs can depend on the product and destination. Please contact us before sending anything back so we can provide the correct return instructions.
Unless an item is faulty, products approved for return should generally be unused, in their original condition and, where applicable, in their original packaging.
Refunds
Once an approved return is received and checked, eligible refunds are processed to the original payment method. Your bank or payment provider may take additional time to show the refund.
Items with special return conditions
Some product types may have different return restrictions where permitted by law, for example personalised or hygiene-sensitive items. Any important product-specific conditions will be stated before purchase.
This page does not limit any statutory consumer rights that apply to your purchase.