Frequently Asked Questions

What is Dad & Cub?

Dad & Cub is a family lifestyle store built around the bond between dads and their children. We select products that help dads care, play, explore and make memories together.

Where do you ship?

We’re preparing our launch shipping regions now. Available destinations and live shipping rates will always be shown at checkout.

How long does delivery take?

Delivery times vary by product and destination. Estimated delivery information will be shown on the product page or during checkout once our launch catalogue is live.

Can I track my order?

When tracking is available, we’ll send the tracking details to the email address used for your order.

Can I change or cancel an order?

Email us at support@dadandcub.shop as soon as possible. We’ll do our best to help, but changes may not be possible once an order has entered processing or fulfilment.

What if I need to return something?

Please see our Returns & Refunds page for the current process. If you’re unsure, contact us before sending anything back.

How can I contact Dad & Cub?

For order or product support, email support@dadandcub.shop. For general enquiries, email hello@dadandcub.shop.